Regional IT Manager (2636)
Based in Washington, D.C. this manager oversees IT services and staff for the Washington, D.C. and Nashville offices. Additional coverage and travel to any of the firm’s other domestic and international offices may be required from time to time for coverage needs and during major rollouts. Work with DC office management team and NT IT team to ensure collaborative and cohesive handling of any tasks and issues. Periodically visit the Nashville office and attend Annual IT Services Management Conference in Nashville.
Guided by department objectives and priorities, assumes management and leadership responsibility for office-specific technology including data and video networks, voice/telephone systems, and computer systems. Works under the guidance of the Director of IT Services Management to ensure the delivery of quality services to all users. Provides effective leadership and guidance to responsible Regional Offices' IT staff. When selected, will lead various firm wide initiatives as it pertains to local IT services and may have hands-on responsibility for some aspects of the technology. Ensures client service and satisfaction are attained in all areas of position.
The candidate will be responsible to assist PMO with firm wide projects, including providing leadership in office-specific initiatives, and the execution of Firm initiatives. Responsible for regional offices' management, maintenance, and operation of all office technology equipment including desktop, laptop, printer,telephone/voicemail, peripheral hardware and audio/video conferencing equipment. Responsible for understanding, operating, troubleshooting, and training local team members on technology equipment. Responsible for inventory management of office technology equipment including distribution, tracking, and arranging for repairs for both warranty and post warranty “break/fix” processes. Ensures the integrity of office technology systems, coordinating with vendors and user populations as needed for off-hours downtime. The ideal candidate must consistently promote and model the Firm's Client Service Principles in teamwork, work product, and personal interaction. Ensures exemplary client service to all internal and external clients; proactively promote client service throughout department and among teams; respond to peer requests with recognition that request serves a client or Firm need.
Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.