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IT Senior Quality Assurance Analyst (2621)

The Firm is seeking an IT Senior Quality Assurance Analyst in our Nashville office. The IT Senior Quality Assurance Analyst helps to maintain quality assurance standards and measures for Information Technology services within the firm.  The person in this role conducts extensive testing to ensure that any changes have been smoothly integrated, which may include writing test plans and scripts for tracking defects and fixes in software and hardware.  This position applies analytical and problem-solving skills to help validate IT processes through careful testing in order to maximize the benefit of business investments in IT initiatives. This new Senior position will function in a backup role to Lead position as needed and perform duties which include creating test cases, coordinating the hand off of product testing to afterhours Service Desk resources, reviewing/discussing with Service Desk analysts and documenting test results once completed and returned to QA. Where appropriate, they will log defects into various reporting/tracking systems for re-queuing to the system owners and the IT Project Management office to address defects. 

Candidate should have in-depth knowledge of the various software packages used in a law firm, Microsoft Office suite, document management, time and billing, etc. Law firm experience is strongly preferred. Knowledge of testing principles and procedures is required. Successful candidates must have excellent organizational skills, must be able to keep up with multiple simultaneous projects, strong word processing skills, excellent attention to detail, the ability to work at a highly detailed level for extended periods, the ability to troubleshoot software and hardware issues with sufficient diagnostic skills to properly determine most probable cause of an issue. Must have a high level of patience, commitment to quality, enthusiasm and reliability, be self-motivated and organized; able to work independently to meet goals and deadlines, be a team player, and be able to thrive in a fast-paced environment with ever-changing deadlines and excel under pressure.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.

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